Let’s make
your business move
Our office
Address
WPmates
Holzmühlenstraße 60
22041 Hamburg
Germany
Contact form
FAQ
1My website is hosted elsewhere and isn’t working. What can I do?
No worries! Even if your website is hosted with an external provider, we can help you diagnose the problem and guide you step by step to get your site back online as quickly as possible.
2Who do I contact if my website is down or experiencing errors?
You can reach out directly to our dedicated support team. We monitor all hosted websites and respond promptly to any issues, ensuring minimal downtime.
3How quickly can you resolve hosting or website problems?
We offer fast response times, including outside normal business hours for urgent situations. Server errors, loading problems, or bugs are handled immediately to keep your website running smoothly.
4Are my website and data safe with your hosting?
Absolutely. We use secure servers, automatic backups, SSL encryption, and regular updates to protect your website and customer data from hacks or accidental loss.
5What happens in case of server failure or a cyberattack?
Our servers are continuously monitored and protected. If an emergency occurs, we have proven recovery protocols to secure your website and restore it quickly to full functionality.
6Can I make updates to my website myself, or do I always need support?
You can make all content and technical updates yourself. For issues or major changes, our support team is always available to assist, so you never have to worry about downtime or mistakes.